Design graceful degradation with fallbacks, deadlines, circuit breakers, load shedding, kill switches, and explicit monitoring for degraded states.
Compare outside-in black-box checks with internal white-box telemetry, understand their blind spots, and combine both for faster detection and diagnosis.
Plan a safe chaos experiment with a steady-state hypothesis, blast radius, abort conditions, monitoring probes, rollback, and a reusable experiment record.
What DORA metrics are, why there are now five instead of four, and how to measure change fail rate, lead time and the rest, with formulas and worked examples.
Apply latency, traffic, errors and saturation to service monitoring, choose useful measurements, and alert on user impact instead of dashboard noise.
Define SEV1, SEV2, and SEV3 incident severity by customer impact, scope, workaround, and data risk, with a practical five-level response matrix.
Use RED for service requests and USE for resources, understand each framework’s metrics and blind spots, and connect them during incident diagnosis.
Reduce MTTR by measuring detection, acknowledgment, diagnosis, mitigation, and validation separately, then fixing the slowest phase with concrete controls.
Validate recovery after an outage with symptom checks, critical journeys, dependencies, queues, data integrity, regional tests, baselines, and exit criteria.
Create an incident runbook with triggers, impact checks, safe diagnostics, mitigation, rollback, escalation, validation, ownership, and test history.
Monitoring detects defined conditions; observability supports investigation with telemetry. Learn their overlap, differences, and a practical adoption path.
MTBF vs MTTF vs MTTR explained: what each metric measures, formulas, worked examples, how they set availability, and how MTTR differs from MTTD and RTO.
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