How can we help?

Common questions

How do I remove the Slack app?

In Slack, open Apps → Webalert → About → Configuration and click Remove App. Webalert drops the app’s token straight away and marks the channel as needing a reconnect. Delete the channel in Webalert under Notification Channels to remove the rest. See the Slack app and what it stores.

The Acknowledge button in Slack says my email doesn’t match

Buttons act as the person who clicks, matched by the email on your Slack profile. Ask an admin to invite that email to the Webalert account, or acknowledge from the incident page.

I’m not getting paged by phone

Check your phone is confirmed and has SMS or call rules under Settings → Preferences → How you get paged, that you’re on call in the schedule the escalation policy uses, and that the monitor or integration uses that policy. During a trial, SMS and calls are capped at 30 SMS and 15 calls a month; past that, pages go by email.

How do I cancel or change plan?

Under Billing in the app. Cancelling keeps your plan until the end of the period you’ve paid for; nothing is deleted.

How do I delete my account or my data?

Account owners can delete the account under Settings → Danger Zone. For anything else, including a copy of your data, email contact@web-alert.io from the account’s email address. See the privacy policy.

I found a security issue

Please email contact@web-alert.io with “Security” in the subject before sharing it anywhere else. We’ll confirm we got it and keep you posted.